Unit 3, Sandson Palais, 8 Cavendish Parade, Bath Road, Hounslow, London

+442079932346

24/7 Support

Mon – Fri: 9:00 – 18:30

Sat-Sun: Special Cases

Have any inquiry?
Email: [email protected]

Complaint Procedure

Please contact us and we are happy to resolve any complaint

Please contact us by call or email or in writing with your complaint and we are happy to resolve any possible complaint or misunderstanding you may have.

We strive our best to provide you the best possible service with dedication and honesty. However, if at any point you become unhappy or concerned about the service we are providing and you feel we are not resolving your complaint according to your wishes, in that case you can contact ‘Solicitors Regulation Authority’ to complaint against us and get relief. We have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then we will provide you our full complaints procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. To help us to understand your complaint, and in order that we do not miss anything, please tell us:

your full name and contact details
what you think we have got wrong
what you hope to achieve as a result of your complaint, and
your file reference number (if you have it)
What to do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint; And
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: [email protected]

Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

We are Hounslow, West London based UK visa and immigration & commercial law Solicitors and we have been practicing in UK visa and immigration, commercial and property law, and family law for more than decade with very high satisfaction and success rate.

Unit 3, Sandson Palais, 8 Cavendish Parade, Bath Road, Hounslow, West London, TW4 7DJ
Tel No: +442079932346
Email:  [email protected]

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